WHAT WILL YOU BE DOING?

• To take the lead and ensure the network maintenance team are meeting KPIs and targets and are acting in line with health and safety regulations and standards, including the upkeep and maintenance of the fibre infrastructure to current PIA standards 
• Attend fault location and complete any make safe/survey actions.
• Identify fault, cause of fault and works required to restore service and record details of  damage identified.  
• Assisting with planning crews and materials for all activities required to complete all tasks associated to restore service within the Service Level Agreement. 
• Identify requirements for street work permits and ensure compliance.
• Supervising engineers on site and reporting any concerns into manager 
• Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc. 
• Escalation of concerns relating to downtime on network, ensuring appropriate parties are aware and plan is in place to resolve 
• Population of all system requirements for fault repair including (but not limited to), Field Services, SRV Population, Outage documentation, ARC GIS evidence.
• Assist with completion of Post Incident Review documentation for critical outages.
• Development of team resulting in streamlining processes as required on network 
• Oversee completion of works are carried out in line with acceptable standards 
• Attend daily operational calls with the client when required to review progress, workstack, key incidents and escalations.
• Attend weekly progress meetings when required and ensure Council permits are in place to keep works on schedule 
• Manage client expectations on date deliveries and volume delivery targets 
• Manage risk register in line with delivery programme and documentation of possible delays 
• Assess, review, and mitigate commercial & contractual risks 
• Monitor work production outputs closely with regular dialogue with the commercial dept. 
• Overall adherence to health and safety policies and procedures across the business 

 
WHAT WILL YOU BRING?
The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment.

• At least 2 years’ experience of managing or supervising a team 
• Significant experience of cabling and/or testing and splicing on a Fibre network 
• Experience of fault diagnostics and outage response
• Ability to manage critical outages and coordinate activities and escalations
• Proven ability to lead and motivate a team 
• Ability to produce, update and interpret records of daily work logs, data recordings and network design maps 
• Confident working at heights and underground network when required 
• Excellent working knowledge of splicing, testing and cabling 
• Excellent communication skills and ability to communicate effectively at all levels 
• Organised and proactive approach to work 
• Good, positive attitude to work 
• Ability to work in a strong team environment 
• Uses own initiative to develop ideas and practices 
• Excellent time-management skills 
• Flexible approach and positive attitude to work 
• Flexible approach to working hours and tasks
• Experience of using Microsoft Office, including Word and Excel
• Experience of using GIS / Network mapping systems 
• Full UK driving licence 

 
ABOUT US
Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction.
 
HOW TO APPLY
To apply to join Viberoptix, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Viberoptix. 
 
At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.
Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.